Get in Touch With Us

Got a question about something you read here, spotted an error, or want to flag a concern about an operator? This page explains how to get in touch and what happens once you do. We don't list a phone line for this site — email is the reliable route, and every message reaches a real person.

How to Reach the Team

Email us at [email protected]. Tell us plainly what your message is about in the subject line — a correction, a general question, feedback, or a partnership enquiry — so it lands with the right person and gets a faster reply. We aim to respond within a couple of working days, though it can take longer during busier periods.

We're an independent comparison site, not a casino operator, a payment provider or the Gambling Regulatory Authority (GRA). We can't process deposits, withdrawals, or account issues on behalf of any brand — those need to go directly to the operator's own customer care centre. What we can do is help with questions about how this site works, what we cover, and how our information is put together.

What This Site Can and Can't Help With

• Site content questions — Ask us about anything on the site that's unclear, including how we cover licensing, M-Pesa payment methods, or how tax deductions are described.
• Corrections — Regulation and tax treatment for online casino gaming in Kenya have both moved recently under the Gambling Control Act 2025. If you believe something on the site is out of date against the current GRA licensee register or KRA guidance, tell us the page and the detail — we take these flags seriously and check them against the source.
• Feedback and content suggestions — If there's a topic around real money casino play, M-Pesa payments or payout speed you think we should cover, let us know.
• Partnership or editorial enquiries — If you represent a licensed operator or an industry body and want to discuss working with us, introduce yourself and outline the enquiry clearly.
• Account or transaction disputes — These belong with the operator you deposited with, not with us. We can point you toward general guidance on checking an operator's licensing status, but we hold no player funds and can't intervene in a payout dispute.

Reporting an Unlicensed or Suspicious Operator

One of the most useful things a reader can send us is a tip about a site claiming Kenyan licensing that doesn't actually appear on the GRA's own register. Licensed operators must hold player funds in segregated accounts and run a customer care centre in Kenya — an unlicensed site offers no such recourse if a withdrawal is delayed or refused, and operating without a licence is itself an offence under the Gambling Control Act 2025. If you've come across a brand making licensing claims that don't check out, tell us the brand name and what you found, and we'll look into it.

If You're Concerned About Your Own Play

If you're getting in touch because gambling is affecting you or someone close to you financially or otherwise, say so in your message. We aren't a support service and can't provide counselling, but we can point you toward the GRA's responsible gambling resources and the self-exclusion and deposit-limit tools that licensed operators are required to offer. Online casino play is 18+ only, and these tools exist precisely for players who want to set boundaries or step away. If you're outside Kenya and looking at other markets, our page on non-GamStop casinos for UK players covers a different regulatory setup entirely and isn't relevant to a GRA-licensed account.

What Happens After You Send a Message

Every email is read by someone on the team, not answered by an automated script. We check corrections against the source before we amend anything, which is why some replies take a little longer than others. If your message needs input from someone else on the team, we'll say so rather than leave you guessing.

We keep this site's coverage of licensing, M-Pesa payments and tax deductions checked against current sources, and reader reports are part of how we catch things that have moved on. If something here doesn't match what you've seen on the ground — a minimum deposit that's changed, a payment method that's stopped working, a deduction that looks different from what we've described — we'd rather hear about it than leave it standing.